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The hero image for a dentist - showing a doctor conducting a small operation.
A pyramid diagram highlighting important stages involved while creating a dentist website such as empathy towards the customer, define pain points, ideate and then develop.

Overview

Dentist Website-Re Design is being done to solve core User Experience issues related to user engagement and retention, by creating a user-focused application, that handles complex user data effectively.

Design Goals

To cater to the needs of a user to find the best quality medical care for them and their family at an affordable price near them, while handling large volumes of patient medical records.

An image of a dentist conducting an operation
A image showcasing the different design goals for a dental clinic website
A mobile view image showcasing the different design goals for a dental clinic website

user journey map

A user journey map is a step by step process highlighting the user's thought process, and through research opens up new opportunities that may have gone unnoticed, It highlights the steps a user goes through in order to purchase your product or services and is designed by keeping in mind the overall design goals as highlighted above.

A Dental User Journey Map -  highlighting the different stages a user may go through before selecting a clinic.

Background

A Dental clinic process flow

UX Approach

A viable approach to enhance the user experience while visiting the clinic was to create a simplistic minimal design dashboard that helps doctors make the right decision in a efficient and speedy format by holding all customer-related data that can be accessed in a few clicks, helping doctors glance at patient medical records, past medical history, treatments carried out, along with prescriptions in a single easy to understand format.

A screenshot of a concept dentist dashboard A screenshot of a concept dentist dashboard

conclusion

Users appreciate a product or a service that’s easy to use. Indeed, this ease of use has been the driving force behind the success of numerous services. That said, it is also true that usability is but one aspect that defines user satisfaction. A classic user experience is the sum of the user’s perceptions with regard to interacting with your clinic as a whole. When experiences are analyzed as pieces of a larger puzzle – as opposed to isolated events – it ensures user satisfaction at a higher scale across touchpoints.